I Would Like To Report

  • I have a complaint about my gas, electric, water, telephone, cable, service.

    For your water bill contact Monte Vista Water at (909) 624-0035.

    Or visit: www.mvwd.org/

    For your electric bill contact Southern California Edison at (800) 409-2365. This 24-hour service is available every day of the week.

    Or visit: www.sce.com

    For your gas bill contact Southern California Gas Company at:

    Call (800) 427-2200 for Residential Customers

    Call (800) 427-2000 for Commercial & Industrial Customers

    Call (800) 772-5050 for Interactive Voice Response Self Service Option

    Call (800) 342-4545 for information in Spanish

    Customer Service Representatives are available 24 hours a day, 7 days a week for routine and emergency service requests. For Web site questions and for inquiries regarding rebates and other programs, they are available Monday through Friday from 7:00 a.m. to 7:00 p.m.

    Or visit: http://socalgas.com

    For your cable bill contact Time Warner Cable at (888) 892-2253.

    Or visit: www.timewarnercable.com

    For your telephone bill contact your telephone provider with the number listed on your monthly bill.

  • I have a dangerous animal, snake on my property.

    Contact the Inland Valley Humane Society at: 

    500 Humane Way, Pomona, California, 91766
    Phone: (909) 623-9777
    Fax: (909) 623-0432
    E-mail: ivhs1@yahoo.com

    24-Hour Emergency Line: (909) 594-9858

    Business Office Hours

    Monday and Tuesday:
    8:00 a.m. to 5:30 p.m.
    Wednesday:
    8:00 a.m. to 7:00 p.m.
    Thursday through Saturday:
    8:00 a.m. to 5:30 p.m.

    http://www.ivhsspca.org
  • I want to complain about a car alarm.

    If a car alarm has been activated and is creating a disturbance because it has not reset or the owner is not available to deactivate it, call the Police Department at (909) 621-4771.
  • I want to complain about a car parked on a lawn in my neighborhood.

    Parking on unpaved surfaces in the front yard of residential properties is not permitted. Contact the Code Enforcement Division at (909) 447-3557.
  • I want to complain about a car parked on someone’s lawn.

    Contact Code Enforcement at (909) 625-9477.
  • I want to complain about a fence.

    If you are concerned that a fence/wall has been constructed without building permits, or is deteriorated and presents an unsafe condition, please contact Code Enforcement at (909) 625-9477.  If you are concerned that the fence has been constructed in a manner that encroaches upon your property, you will need to pursue the matter through the civil process, as the City of Montclair has no jurisdiction in civil matters.
  • I want to complain about noisy neighbors.

    At the time the noise is occurring, contact the Police Department at (909) 621-4771 so that an officer may be dispatched to the location to speak to the resident about the noise.  If possible, have the address where the noise is occurring available to provide to the dispatcher.

    I want to complain about noisy neighbors.

  • I want to complain about speeding traffic in my neighborhood.

    Contact the Engineering Division of Public Works at (909) 625-9440.

    Also contact the Police Department at (909) 621-4771 if the speeding traffic is occurring now.  Please be prepared to provide the dispatcher with a general vehicle description, including whenever possible the make, model, color, and vehicle license number.

    To report ongoing traffic concerns, call the Police Department traffic hotline at (909) 448-3659


  • I want to make a complaint against a Firefighter/Fire Department employee.

    You can come to the Fire Department headquarters located at 8901 Monte Vista Avenue and complete a "Citizen Complaint Form".  If you are not able to come to the Fire Station, a form can be mailed to you upon request.  For any questions or concerns, please contact the Fire Department at (909) 447-3540.
  • I want to make a complaint against a police officer.

    You can contact the Sergeant on duty at the time of the complaint to immediately resolve the issue or you can come to the Police Department at 4870 Arrow Highway and complete a "Citizen Complaint Form."  If you are not able to come to the Police Department in person, a form can be mailed to you upon request.  For any questions or concerns, please contact the Police Department at (909) 621-4771.
  • The water pressure has dropped in my neighborhood. Who do I contact?

    Contact Monte Vista Water District at:

    10575 Central Avenue
    Montclair, CA 91763

    Phone: (909) 624-0035
    Fax: (909) 624-4725

    Or visit their website at:

    http://www.mvwd.org/FormCenter/ContactFeedback-4/Report-a-Water-Problem-50
  • A car alarm is driving me crazy.

    Contact the Montclair Police Department at (909) 621-4771.
  • A traffic sign is broken, missing, or illegible.

    To report a broken, missing, or illegible traffic sign, please contact the Public Works Department at (909) 625-9480.  The damaged sign should also be reported to the Police Department at (909) 621-4771, as it may constitute a traffic safety hazard.
  • A traffic signal is out.

    If a traffic signal light is out or malfunctioning, please contact the Engineering Division at (909) 625-9441.  The outage should also be reported to the Police Department at (909) 621-4771, as it may constitute a traffic safety hazard.
  • A tree in my front yard needs trimming, but I don’t know if trimming the tree is my responsibility or the City’s. Is there a way to find out?

    Contact the City of Montclair Corporate Yard at (909) 625-9480. If necessary, an inspector will schedule a visit to your property to make the determination.
  • How do I get an abandoned grocery cart removed?

    Contact California Shopping Cart Retrieval Corporation at (800) 252-4613.
  • How long does it take a fire engine to get to a fire or medical emergency after 911 has been called?

    It takes between 3-5 minutes for an engine or ambulance to arrive on scene after a 9-1-1 call has been received.
  • I have a complaint about a city employee.

    Contact the Personnel Office at (909) 625-9407.
  • I have a problem with barking dogs

    Contact the Inland Valley Humane Society at: 

    500 Humane Way, Pomona, California, 91766
    Phone: (909) 623-9777
    Fax: (909) 623-0432
    E-mail: ivhs1@yahoo.com

    24-Hour Emergency Line: (909) 594-9858

    Business Office Hours

    Monday and Tuesday:
    8:00 a.m. to 5:30 p.m.
    Wednesday:
    8:00 a.m. to 7:00 p.m.
    Thursday through Saturday:
    8:00 a.m. to 5:30 p.m.

    Kennel Hours

    Monday and Tuesday:
    10:00 a.m. to 5:30 p.m.
    Wednesday:
    10:00 a.m. to 7:00 p.m.
    Thursday through Saturday:
    10:00 a.m. to 5:30 p.m.

    http://www.ivhsspca.org/
  • I have a problem with bees.

    If this is an emergency dial 9-1-1.  For non-emergency situations or questions you can contact West Valley Mosquito and Vector Control District at (909) 627-0931.

    http://www.wvmosquito.org

  • I have information about a crime.

    Contact the Police Department at (909) 621-4771.
  • I have lost my pet.

    It is very important that you personally visit the animal shelter that services your city or area. Then visit other shelters nearby (see PDF file below). When you arrive at the shelter, be certain to ask to see all of the found animals, including found animals that are being held in the hospital or observation wards. Ask about any injured animals that may have been taken to a private veterinarian or that were picked up sadly, dead off the street.

    Each County Animal Shelter has a lost and found bulletin board for posting information about lost pets. In addition, shelter staff and shelter volunteers work hard at trying to match up lost pets with their owners.

    Montclair's local animal shelter is:

    Inland Valley Humane Society 

    500 Humane Way, Pomona, California, 91766
    Phone: (909) 623-9777
    Fax: (909) 623-0432
    E-mail: ivhs1@yahoo.com

    24-Hour Emergency Line: (909) 594-9858

    Business Office Hours

    Monday and Tuesday:
    8:00 a.m. to 5:30 p.m.
    Wednesday:
    8:00 a.m. to 7:00 p.m.
    Thursday through Saturday:
    8:00 a.m. to 5:30 p.m.

    Kennel Hours

    Monday and Tuesday:
    10:00 a.m. to 5:30 p.m.
    Wednesday:
    10:00 a.m. to 7:00 p.m.
    Thursday through Saturday:
    10:00 a.m. to 5:30 p.m. 

    http://www.ivhsspca.org

    See PDF file below for listing of all local animal shelters

    View PDF
  • I know a corrupt police officer.

    If the police officer works for the City of Montclair, contact the Montclair Police Department at (909) 621-4771.  Otherwise, contact the officer's employing law enforcement agency.
  • I know about an arson fire.

    If this is an emergency dial 9-1-1.  To provide information, contact the Fire Department at (909) 447-3540 and request to speak with an arson investigator.
  • I want a car towed from my property.

    Contact Code Enforcement at (909) 447-3519 and explain the circumstances.  In most cases, the vehicle can be removed if proper proof of ownership and title can be provided.
  • I want to complain about a broken sidewalk.

    Contact the Operations Division of Public Works Monday through Thursday from 6:30 a.m. to 5:00 p.m. at (909) 625-9480.
  • I want to complain about a car blocking my driveway.

    Contact the Police Department  at (909) 621-4771.  Be prepared to provide the dispatcher with the vehicle description (make, model, color and license number) if possible.
  • I want to complain about a traffic officer.

    You can contact the Sergeant on duty at the time of the complaint to immediately resolve the issue or you can come to the police department located at 4870 E Arrow Hwy and complete a "Citizen Complaint Form."  If you are not able to come to the police department, a form can be mailed to you upon request.  For any questions or concerns, please contact the Montclair Police Department at (909) 621-4771.
  • I want to complain about a tree limb in the street/in my yard.

    Contact the Public Works Operations Division Monday through Thursday from 6:30 a.m. to 5:00 p.m. at (909) 625-9465.
  • I want to complain about an unmaintained property in my neighborhood.

    Contact the City's Code Enforcement Hotline at: (909) 447-3519.
  • I want to complain about flooding in my neighborhood.

    Contact the Engineering Division of Public Works at (909) 625-9446.
  • I want to complain about potholes.

    Contact the Public Works Operations Division Monday through Thursday from 6:30 a.m. to 5:00 p.m. at (909) 625-9480.
  • I want to complain about trash containers left on the sidewalk.

    Contact the Code Enforcement Unit at (909) 626-8571.
  • I want to complain about tree roots lifting up the sidewalk.

    Contact the Public Works Operations Division Monday through Thursday 6:30 a.m. to 5:00 p.m. at (909) 625-9480.
  • I want to complain about trees blocking my view.

    Contact the Public Works Department at (909) 625-9478.
  • I want to complain about uncollected trash.

    Contact Customer Service at (909) 625-9472.
  • I want to fight a traffic ticket.

    Detailed instructions about what to do when you receive a traffic citation are located on the back side of the defendant's copy of the citation.  Questions about the court appearance process or requirements should be directed to the San Bernardino County Superior Court Traffic Division at (909) 350-9764 (adults).  Questions about traffic citations issued to juveniles (under 18-years of age) should be directed to Juvenile Traffic Court at (909) 481-4270.

    Information is also available at the San Bernardino County Superior Court website at http://www.sb-court.org/Divisions/Traffic/PayTrafficTicket.aspx

  • I want to notify someone about gang activity.

    Contact the Police Department at (909) 621-4771.
  • I want to report a burglary.

    Contact the Police Department at (909) 621-4771.
  • I want to report a gas leak.

    For any suspected gas emergency, or questions regarding a gas odor or carbon monoxide, please call Southern California Gas Company immediately at (800) 427-2200.

    http://www.socalgas.com

  • I want to report a hate crime.

    Contact the Police Department at (909) 621-4771.
  • I want to report a stray dog / cat.

    Contact the Inland Valley Humane Society at: 

    500 Humane Way, Pomona, California, 91766
    Phone: (909) 623-9777
    Fax: (909) 623-0432
    E-mail: ivhs1@yahoo.com

    24-Hour Emergency Line: (909) 594-9858

    Business Office Hours

    Monday and Tuesday:
    8:00 a.m. to 5:30 p.m.
    Wednesday:
    8:00 a.m. to 7:00 p.m.
    Thursday through Saturday:
    8:00 a.m. to 5:30 p.m.

    Kennel Hours

    Monday and Tuesday:
    10:00 a.m. to 5:30 p.m.
    Wednesday:
    10:00 a.m. to 7:00 p.m.
    Thursday through Saturday:
    10:00 a.m. to 5:30 p.m.

    http://www.ivhsspca.org
  • I want to report an abused pet.

    Contact the Inland Valley Humane Society at: 

    500 Humane Way, Pomona, California, 91766
    Phone: (909) 623-9777
    Fax: (909) 623-0432
    E-mail: ivhs1@yahoo.com

    24-Hour Emergency Line: (909) 594-9858

    Business Office Hours

    Monday and Tuesday:
    8:00 a.m. to 5:30 p.m.
    Wednesday:
    8:00 a.m. to 7:00 p.m.
    Thursday through Saturday:
    8:00 a.m. to 5:30 p.m.

    Kennel Hours

    Monday and Tuesday:
    10:00 a.m. to 5:30 p.m.
    Wednesday:
    10:00 a.m. to 7:00 p.m.
    Thursday through Saturday:
    10:00 a.m. to 5:30 p.m.

    http://www.ivhsspca.org/
  • I want to report blocked storm drains.

    Contact the Public Works Operations Division Monday through Thursday from 6:30 a.m. to 5:00 p.m. at (909) 625-9480.
  • I want to report child abuse.

    Contact the Police Department at (909) 621-4771.  If the abuse is in-progress or is an emergency call 9-1-1.

    Child abuse occurring in San Bernardino County may be reported to the San Bernardino County Department of Child Protective Services by calling (800) 827-8724.  For incidents occurring in Los Angeles County, call the law enforcement agency having jurisdiction over the location or you may report the abuse to the Los Angeles County Department of Childrens Services at (800) 540-4000.

  • I want to report cruelty to animals.

    The Inland Valley Humane Society deals with cases of animal cruelty.  

    500 Humane Way
    Pomona, CA 91766

    Phone: (909) 623-9777
    Fax: (909) 623-0432
    E-mail: ivhs1@yahoo.com

    24-Hour Emergency Line: (909) 594-9858

    Business Office Hours

    Monday and Tuesday:
    8:00 a.m. to 5:30 p.m.
    Wednesday:
    8:00 a.m. to 7:00 p.m.
    Thursday through Saturday:
    8:00 a.m. to 5:30 p.m.

    Kennel Hours

    Monday and Tuesday:
    10:00 a.m. to 5:30 p.m.
    Wednesday:
    10:00 a.m. to 7:00 p.m.
    Thursday through Saturday:
    10:00 a.m. to 5:30 p.m.

    https://www.ivhsspca.org/what-we-do/animal-control/animal-cruelty/

  • I want to report drug dealing.

    Contact the Police Department at (909) 621-4771.
  • I want to report elder abuse.

    WHERE DO YOU REPORT?  

    IN CASE OF IMMEDIATE HARM

    DON’T BE AFRAID TO

    CALL 911

    OR YOUR LOCAL POLICE AT

    (909) 621-4771 

    If you report neglect and abuse, under the law you are protected against retaliation.  These laws apply whether in an institutional setting or community setting.

    San Bernardino County
    Adult Protective Services
    Toll free 24 hour hotline 
    (877) 565-2020

    When you report you will be asked:

     

    ·       The name, address, apartment number, age, and telephone number of the adult you think is being harmed 

     

    ·       Any information about the circumstances  

     

    ·       The name, address, relationship and telephone number of the person you think is causing the harm  

     

    ·       Name of other people who can provide information about the situation  

     

    ·       Any safety concerns you may have  

     

    ·       Your name and address

  • I want to report graffiti.

    Call the Graffiti Abatement Hotline at (909) 625-9429 to report graffiti that needs to be removed.

    If you are the victim of a graffiti crime of vandalism, call the police department to make a report at (909) 621-4771.

  • I want to report illegal dumping.

    Contact the Montclair Police Department at (909) 448-3600 or the Code Enforcement hotline at (909) 626-8571.
  • I want to report spousal abuse.

    Contact the Police Department at (909) 621-4771.  For in-progress crimes or emergencies, call 9-1-1.
  • My car was vandalized.

    Call the Montclair Police Department at (909) 621-4771 to make a crime report.  Do not remove or repair the damage prior to reporting the crime.
  • My electric bill is wrong.

    Contact Southern California Edison at (800) 409-2365.

    This 24-hour service is available every day of the week.

    http://www.sce.com
  • My gas bill is wrong.

    Contact Southern California Gas Company at:

    Call (800) 427-2200 for Residential Customers

    Call (800) 427-2000 for Commercial & Industrial Customers

    Call (800) 772-5050 for Interactive Voice Response Self Service Option

    Call (800) 342-4545 for information in Spanish

    Customer Service Representatives are available 24 hours a day, 7 days a week for routine and emergency service requests. For Web site questions and for inquiries regarding rebates and other programs, they are available Monday through Friday from 7:00 a.m. to 7:00 p.m.

    http://www.socalgas.com

  • My water bill is incorrect. Who do I contact?

    Contact Monte Vista Water District at: 

    10575 Central Avenue
    Montclair, CA 91763 

    Phone: (909) 624-0035
    Fax: (909) 624-4725

    http://www.mvwd.org
  • The irrigation system in my street is broken or leaking.

    Contact the Public Works Operations Division Monday through Thursday from 6:30 a.m. to 5:00 p.m. at (909) 625-9465.
  • There is a large swarm of bees on my property, what do I do?

    If this is an emergency dial 9-1-1.  For non-emergency situations you can call West Valley Mosquito and Vector Control District at (909) 635-0307.

    Swarms of bees is a phenomena that is most likely in the spring and fall each year. Swarms develop when a hive gets too full or crowded. The bees in the old hive make a new queen and she flies off with most of the younger bees of the colony to find a new place to live. The swarm lands on something that will enable them to stay huddled together while a few scout bees fly on to try to locate a suitable place to build a new hive. Because a swarm is in essence a group of homeless bees, they have nothing to protect. So, they are not likely to sting anything because they do not feel defensive. As for making them leave, it is best to let them stay put. Swatting at them could anger them and make them feel threatened into stinging. But just make sure that you have secured your property so that they do not feel like it would be a good place to build. And keep a watch while the swarm is near to see that the scouts haven't located a place near where people and pets will be. That way, the scout bees will keep looking until they find a place further away that is less likely to be disturbed by people and animals.

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